FREQUENTLY ASKED QUESTIONS

Absolutely, you can cancel at any time. Your access to the platform will cease upon the end of the current billing cycle (Monthly, Quarterly or Annual) and you will no longer be charged.

To end recurring payments, you will need to navigate to the platform you originally purchased your subscription from. If you have subscribed via the Apple App store, that is where you will have to cancel your subscription from. Once cancelled, you will lose access to the associated content at the end of your billing period.

Website sign ups: from the My Account Billing page, hit Cancel for that subscription or payment plan.

Apple App Store Customers: https://clean.email/how-to-cancel-apple-subscriptions

Google Play Customers: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.PlatformAndroid

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

Thanks for the support! We apologies if you are facing any inconvenience – please contact us at support@holisticph.com or simply use or contact form on the contact us page and we will get you sorted ASAP.

During the account sign-up process, you may have omitted the “create account” step, which is essential for linking the user email and account setup to the subscription plan.

In such cases, when users skip the “create account” step, they sign up as anonymous and are listed as unregistered users in our system.

To address this issue, please try the following troubleshooting steps to resolve.

—Step 1. Log out of the app. (you must log out before proceeding to the next steps).

—Step 2. Go to the account tab and click “Join Now”. You may also see this info if you click on any video to play.

—Step 3. On the subscription screen, click “Already a Subscriber”

—Step 4. On the Sign into your account screen click “Restore Purchase”

Part 2

— In the event you receive an error message when you click “restore purchase” please screenshot and email to support@holisticph.com so we can review and correct based on the error that has been received.

The Holistica Academy Membership is shown in USD (United States Dollars) – if located outside of the United States of America you will be charged the equivalent in your billing address country’s currency. This payment will recur at the same day on the chosen frequency (e.g.monthly, quarterly, yearly).