Our Terms & Conditions exist to keep Holistic Pro Health Performance Studio running fairly, safely, and sustainably for both our members and coaches.
They outline how memberships work, including bookings, cancellations, payments, and expectations inside the studio. These policies help us protect class quality, respect coach time, and ensure all members have equal access to sessions.
By purchasing a trial, membership or attending classes, you agree to these Terms & Conditions. We encourage you to read them carefully and reach out if you have any questions before joining.
Friendly reminder: It is the member’s responsibility to manage their membership, payments, cancellations, and suspension requests in accordance with these Terms & Conditions.
1. Membership Agreement
- By purchasing a membership with Holistic Pro Health Performance Studio (“the Studio”), you agree to these Terms & Conditions. Memberships are ongoing recurring agreements unless cancelled in accordance with this policy.
2. Membership Use
- Memberships provide access to scheduled group training sessions only.
- Memberships are for individual use and are non-transferable.
- Access is conditional on payments remaining current.
3. Payments & Billing
- Membership fees are billed in advance on a recurring basis
- Payments are processed automatically via the Studio’s booking system
- Failed or overdue payments must be resolved promptly
- The Studio may suspend booking access if payments are overdue
4. Pricing & Annual Increases
- Membership pricing is reviewed annually
- Prices may increase to reflect rising business and operating costs
- The minimum annual price increase will align with CPI
- Members will receive reasonable advance notice of any price changes
5. Bookings
- All sessions must be booked in advance
- Walk-ins are not guaranteed entry
- Class sizes are capped for safety and quality
- Members are responsible for managing their own bookings
- If you can no longer attend a booked class, you must cancel via the booking system to avoid forfeiting the session
6. Late Cancellations & No-Shows
- Late cancellations or no-shows may result in the session being forfeited
- Repeated late cancellations or no-shows may lead to temporary booking restrictions
- These policies exist to ensure fairness and respect coach availability
7. Membership Cancellations
- Verbal or informal requests are not valid
- Cancellation requests must be submitted in writing to studio@holisticph.com
- Membership cancellations require a minimum of 14 days’ written notice.
- Notice applies from the next billing cycle, not the date the request is sent.
- Fees remain payable during the notice period
- Memberships cannot be cancelled mid-billing period.
- Membership fees remain payable during the notice period.
- Early Termination:
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If a membership is terminated before the completion of its agreed contract term, a $200 early termination fee will apply. This fee reflects administrative costs and loss of committed capacity. The early termination fee is payable in addition to any outstanding membership fees.
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8. Freezes & Pauses
- Memberships are not automatically placed on suspension for any reason, including non-attendance.
- All freeze requests must be submitted in writing to:
studio@holisticph.com - Within each calendar year, members may suspend their membership for:
- A minimum of 7 consecutive days
- A maximum total of 28 days
- There are no exceptions to these limits.
- Freeze periods cannot be backdated.
- Missed sessions prior to an approved freeze are not credited or refunded.
- Once the maximum freeze allowance is used, no further suspensions will be granted until the next 12 month bulling cycle, set from the first date of billing.
- This policy ensures fairness, consistency, and sustainability for all members
9. Failed Payments & Dishonour Fees
- Membership payments are processed automatically on the scheduled billing date.
- If a payment fails, a $5 dishonour fee will be charged.
- If subsequent payment attempts also fail, the $5 dishonour fee will apply to each failed attempt.
- Continued failed payments may result in suspension of booking access until the account is brought up to date.
10. Holidays, Closures & Timetable Changes
- Memberships remain active during public holidays and reduced schedules
- The Studio may close temporarily for holidays, maintenance, or events
- Timetables and coaches may change from time to time
- No refunds or credits apply for sessions missed due to closures or schedule changes
11. Conduct & Safety
- Members must follow all studio rules and coach instructions
- Respect for staff, members, and equipment is required at all times
- Unsafe, disruptive, or inappropriate behaviour may result in removal from sessions, suspension, or termination of membership
12. Health & Responsibility
- Members train at their own risk
- Members are responsible for disclosing relevant injuries or medical conditions
- Coaches provide guidance, but members must listen to their own bodies
- Medical clearance may be required where appropriate
13. Studio Rights
The Studio reserves the right to:
- Modify schedules, classes, and policies
- Refuse service where safety or conduct is a concern
- Terminate memberships for breaches of these Terms & Conditions
14. Updates to Terms
- These Terms & Conditions may be updated from time to time
- Continued use of the Studio after changes implies acceptance of updated terms
- Nothing in these Terms excludes rights under Australian Consumer Law
15. Trial Membership
- Trial memberships are available to local residents only
- Proof of residential address may be required prior to or during the trial period
- The trial period commences on the date of the first class attended, not the purchase date
- The trial provides access to scheduled group sessions during the 14-day period only
- Trial memberships are non-refundable, non-transferable, and non-extendable
- Missed sessions during the trial period are not credited or refunded
- The Studio is not obligated to remind members of trial expiry. To ensure access to classes are maintained, members can select an ongoing membership.
- In extenuating circumstances, alternative class pass bundle options are available for visiting or short-term guests — please contact the team at studio@holisticph.com for details.
