Account & Billing

Accessing the Dashboard Log In to the Account: Access the login page. Log in using your username/email and password. Navigate to the Dashboard: After logging in, go to your account dashboard. This is found under the top navigation menu option labeled “Purchases & payments” Viewing Subscriptions Find the Subscriptions Section: On the dashboard, look for […]

You can unsubscribe from some email communications that you no longer want to receive. To unsubscribe from Content Release Notifications, Marketing Mailers, or other types of emails, you will need to click on the Unsubscribe link at the bottom of the email you received. The unsubscribe link will only appear on emails that you can

You can upload an avatar image to your account, which will appear alongside your name on comments you make on videos, collections and community channels. Navigate to the Account Dashboard. On the Profile tab, click on Edit Profile. Here you can also update your bio and location.   Click on >> Change Photo or the

Your data privacy is of utmost importance to us. If you wish to delete your account and have your data removed, please follow the below steps: Contact us on support@holisticph.com with the relevant details as well as evidence of ownership your account (a simple screenshot/credit card charges). Allow time for our support to respond to

During the account sign-up process, you may have omitted the “create account” step, which is essential for linking the user email and account setup to the subscription plan. In such cases, when users skip the “create account” step, they sign up as anonymous and are listed as unregistered users in our system. To address this

Thanks for the support! We apologies if you are facing any inconvenience – please contact us at support@holisticph.com or simply use or contact form on the contact us page and we will get you sorted ASAP.

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

Once signed into your account, you can change your password by clicking >> My Account or Dashboard from the top navigation menu. Select >> Password and update your password.

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

The Holistica Academy Membership is shown in USD (United States Dollars) – if located outside of the United States of America you will be charged the equivalent in your billing address country’s currency. This payment will recur at the same day on the chosen frequency (e.g.monthly, quarterly, yearly).