PERGUNTAS FREQUENTES

To end recurring payments, you will need to navigate to the platform you originally purchased your subscription from. If you have subscribed via the Apple App store, that is where you will have to cancel your subscription from. Once cancelled, you will lose access to the associated content at the end of your billing period.

Access the Purchases Page

1. Log in to the website https://academy.holisticph.com/sign_in
2. Click the avatar image (top-right) to access the User Dashboard
3. Navigate to the Purchases tab

Manage Memberships
The Purchases section allows users to view and manage their current subscription plans, including changing, pausing, or cancelling their membership.

View Current Subscription
In the Membership section, users can see:

• Current active plan
• Membership duration
• Subscription price (original and discounted)
• Active coupon applied to the subscription (if any)
• Next amount due
• Next billing date

Change Subscription Plan

You can upgrade or downgrade your subscription plan:

• Navigate to the Purchases tab
• Find the Membership section and click Manage
• Select Change Plan
• 
• Choose the new desired plan
• Click Subscribe Now
• Review the pricing details (including any prorated charges or credits)
• Confirm the change by clicking Change Membership

When changing plans, we automatically provides credit for any unused time on the current plan and applies it to the new plan cost. This ensures fair billing during transitions.

Pause Subscription
For temporary breaks without cancelling completely:

1. Navigate to the Purchases tab
2. Find the Membership section and click Manage
3. Select End Membership
4. When presented with options, select Pause
5. Choose the pause duration (1, 2, or 3 months)

Cancel Subscription
To end a subscription completely:

1. Navigate to the Purchases tab
2. Find the Membership section and click Manage
3. Select End Membership

After cancellation, users retain access until the end of their current billing period, and users may still reactivate their current plan during this period. No automatic refunds are issued for cancellations.

Manage In-App Subscriptions
For subscriptions purchased through mobile apps, management options differ.

iOS App Subscriptions – iOS users must manage their subscriptions through the Apple App Store.

• Go to the Settings app on the device
• Tap on the Apple ID at the top
• Tap on Subscriptions
• Find the subscription to manage
• 📝 NOTE: Pausing is not available for iOS subscriptions due to Apple’s policies.

Android App Subscriptions – Android users can manage subscriptions through the Google Playstore.

• Open the Google Play app
• Tap the profile icon in the top right
• Go to Payments & Subscriptions and then Subscriptions
• Select the subscription to manage

Absolutely, you can cancel at any time. Your access to the platform will cease upon the end of the current billing cycle (Monthly, Quarterly or Annual) and you will no longer be charged.

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

Once signed into your account, you can change your password by clicking >> My Account or Dashboard from the top navigation menu. Select >> Password and update your password.

You can upload an avatar image to your account, which will appear alongside your name on comments you make on videos, collections and community channels.

Navigate to the Account Dashboard.

On the Profile tab, click on Edit Profile.

Here you can also update your bio and location.

Click on >> Change Photo or the >> Camera Icon. Select an image that meets the recommended dimensions (200×200).

Scroll down and click Save Changes to save the uploaded image.

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

During the account sign-up process, you may have omitted the “create account” step, which is essential for linking the user email and account setup to the subscription plan.

In such cases, when users skip the “create account” step, they sign up as anonymous and are listed as unregistered users in our system.

To address this issue, please try the following troubleshooting steps to resolve.

—Step 1. Log out of the app. (you must log out before proceeding to the next steps).

—Step 2. Go to the account tab and click “Join Now”. You may also see this info if you click on any video to play.

—Step 3. On the subscription screen, click “Already a Subscriber”

—Step 4. On the Sign into your account screen click “Restore Purchase”

Part 2

— In the event you receive an error message when you click “restore purchase” please screenshot and email to support@holisticph.com so we can review and correct based on the error that has been received.

You can unsubscribe from some email communications that you no longer want to receive. To unsubscribe from Content Release Notifications, Marketing Mailers, or other types of emails, you will need to click on the Unsubscribe link at the bottom of the email you received. The unsubscribe link will only appear on emails that you can unsubscribe from and will not be visible on necessary emails (e.g., order confirmations).

NOTE: Once you have unsubscribed from the content release, marketing, and drip emails, you will not be able to resubscribe to them with the same email address/account.

Your data privacy is of utmost importance to us. If you wish to delete your account and have your data removed, please follow the below steps:

1. Contact us on support@holisticph.com with the relevant details as well as evidence of ownership your account (a simple screenshot/credit card charges).
2. Allow time for our support to respond to your request, there may be follow up queries in order to ensure we accurately process your request in a timely manner.
3. Data deletion   – we will process the deletion of your requested data in a timely manner as possible.

Thanks for the support! We apologies if you are facing any inconvenience – please contact us at support@holisticph.com or simply use or contact form on the contact us page and we will get you sorted ASAP.

Accessing the Dashboard

Log In to the Account:

• Access the login page.
• Log in using your username/email and password.

Navigate to the Dashboard:

• After logging in, go to your account dashboard. This is found under the top navigation menu option labeled “Purchases & payments”

Viewing Subscriptions

Find the Subscriptions Section:

• On the dashboard, look for a section labeled “Purchases”
• Click on this section to view current subscription details.
• From here, you can change your current subscription, cancel, or update payment methods.

Viewing Invoice History
You can view invoice history by clicking on “Invoice History”

From here you will be able to view all purchase receipts for:

• Subscriptions
• One-time purchases
• Bundles
• Donations
• Gift Cards

The Holistica Academy Membership is shown in USD (United States Dollars) – if located outside of the United States of America you will be charged the equivalent in your billing address country’s currency. This payment will recur at the same day on the chosen frequency (e.g.monthly, quarterly, yearly).